Complaint·September 19, 2023

During interviews with residents, R1 stated that R2 did not share the room fairly and that R1 does not like to share the living space and refrigerator. All other residents stated that they do not have any issues regarding the sharing of their living space or appliances. Based on observations and interviews, there is enough information to verify the allegation. Therefore, the allegation is SUBSTANTIATED at this time. Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D): No health and safety hazards noted during the visit. Exit interview conducted and a copy of the report was issued. --- Staff did not replace resident's medication. It was alleged that facility did not replace R1’s medication which required refrigeration. To investigate the allegation on 08/18/2023, LPA interviewed four (04) staff and nine (09) residents between 11:30 AM to 03:30 PM. During interviews with staff, all staff stated after non-refrigeration of R1’s medication was brought to their attention, they immediately refrigerated it and has not been used by R1 to date. During interviews with residents, all residents stated that they have never encountered any problems with medications or the replacement of medication for any reason. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff are not providing a comfortable environment for resident. It was alleged that R1 is unable to sleep because their roommate has night terrors and screams at night. To investigate the allegation on 08/18/2023, LPA interviewed four (04) staff and nine (09) residents between 11:30 AM to 03:30 PM. During interviews with staff, all staff confirmed R1’s roommate has night terrors, but the physician was immediately made aware, and resident is now taking medication to sleep through the night. During interviews with residents, R1 stated that they have not been able to get a good night’s sleep because of the screaming during night terrors. All other residents stated that they are unaware of any such screaming at night. Although resident experiences night terrors, facility took steps to notify the physician and resolve the issue through medication. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. (CONT. on LIC 9099-C) --- Staff are not safeguarding resident's personal belongings. It was alleged that staff use R1’s soap and shampoo for their roommate. To investigate the allegation on 08/18/2023, LPA interviewed four (04) staff and nine (09) residents between 11:30 AM to 03:30 PM. During interviews with staff, all staff stated they never use other residents’ products or supplies to provide care to other residents, that each resident has their own supplies and facility has supplies for those that do not have their own. During interviews with residents, all residents stated staff have never used their personal supplies to provide care to other residents. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards noted during the visit. Exit interview conducted and a copy of the report was issued.