Complaint·January 16, 2024

(continued from LIC 9099) LPA's interview with three (3) staff today between 10:30 AM to 1:00 PM revealed that R1 is living with Resident #2 (R2) in the same room, and they always call if they need anything. They are on tray service but always buy their own food delivered to their room. All three (3) staff interviewed denied mistreating and/or treating R1 and R2 poorly. LPA's interview with a total of nine (9) residents on 09/26/23 and three (3) additional residents today between 10:30 AM to 1:00 PM revealed that twelve (12) out of twelve (12) residents interviewed stated that the staff are respectful and provided all the care they need. Based on the information gathered during today and prior visit, the allegation is deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.