Complaint·September 18, 2024

1.) Staff do not assist residents with ambulation It is alleged that resident (R1) along with other residents ambulating in wheelchairs, constantly cry for staff to help them push their wheelchairs into the TV room. Staff interviews reveal that they are always assist residents with ambulation from the diner to the TV room or anywhere else resident's want to go in the facility. LPA interview ten (10) out of one hundred – four (104) residents requiring ambulation assistance including R1. R1 and other residents indicated that staff are always assisting them, and they did not have any concerns about the allegation. R1 indicated that they refuse staff assistance because they are strong and prefer to push themselves. Administrator and staff revealed that residents are always assisted with their ambulation needs. R1 sometimes refuses to be wheel and prefers to self propel around the facility to maintain their independence. During investigation, LPA did not observe residents crying for staff assistance. Prior to this visit LPA Alvizar-Ettima reviewed facility records including Care Staff Assignments. The information revealed from records supported the information provided by the facility personnel. According to record review R1 uses a wheelchair and needs minimum staff assistance. Based on interviews, observation and record review, there is no pertinent information to support the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. 2.) Staff do not provide residents with a sufficient amount of living accommodations It is alleged that there aren’t enough chairs available for all of the residents in care, resulting in residents constantly fighting over chairs. During prior inspections visits Licensing Program Analyst (LPA’s) Saucedo and Alvizar-Ettima conducted physical plan tour and observed sufficient number of chairs and did not witnessed residents fighting over chairs. Residents interviewed during this investigation revealed that the facility always has sufficient amount of chairs for everyone. Administrator and staff indicated that there are sufficient chairs in the facility. During today’s visit LPA Alvizar-Ettima observed sufficient number of chairs and did not witnessed residents fighting over chairs. Based on interviews and observation, there is no pertinent information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. 3.) Staff do not serve residents with food of good quality It is alleged that staff watered down the orange and apple juices. R3 is used to drinking freshly squeezed orange juice. During the time of this investigation R3 no longer resides at the facility therefore, LPA Alvizar-Ettima was not able to interview them. Interview with ten (10) out of one hundred and four (104) residents revealed that the orange & apple juices are not watered down and had no concerns about the food quality. Staff indicated that the juice is not watered down for residents. Resident’s that are on a special diet are provided a sugar free juice. During inspection LPA Alvizar-Ettima did not observed watered down juice. Based on interviews and observation, there is no pertinent information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazard is noted during this visit. Exit interview is conducted and copy of report was provided to Administrator.