Complaint·September 19, 2024

LPA assessed the Reporting Party's (RP) allegation with investigation of the following: LPA visited R1's room, and activated the call service button. Within two minutes of activation, a facility caregiver Staff entered the room to response to the service call. R1's call service button was activated while LPA observed the facility service call system network, which is located in the front office reception area. Once activated, R1's room number displayed on the system's monitoring screen, and a caregiver staff was promptly notified. Within two minutes of the activation of R1's service call, caregiver alerted receptionist staff that R1's service call was answered. LPA interview with Staff (S1) stated that all Medication Technicians and Caregivers are notified, via work pager, of service calls activated by residents. Resident interviews with six (6) out of seven (7) residents state that resident service calls are answered and responded to in a timely manner. Based on observation, and interviews, This allegation is unsubstantiated. Exit interview was conducted, appeal rights discussed, and a copy of the report was given to the Administrator.