Complaint·October 31, 2024

From 10:00am to 11:30am, LPA interviewed the Administrator, and staff. Interviewed Staff deny the allegation, stating that R1 is checked on a minimum of two-hour intervals to insure they are made comfortable, clean, and dry. Both the Administrator, and Staff#1 (S1) recently conducted a "care conference" to discuss and optimize R1's level of care. The results of Staff conference objectives were communicated to R1's responsible family member. A review of documents by LPA revealed Staff's agreement to provide enhanced care, due to R1's frequent incontinence needs. Staff state they encourage R1 to go to the bathroom every couple of hours, and communicate with R1's responsible family member when R1 refuses caregiver assistance. LPA observed R1 in their bedroom, sleeping in a chair recliner. At the time of LPA's observation, R1 appeared as well groomed, clean, with no trace of urine smell. Based on the information obtained, there was insufficient evidence to prove that R1 is left soiled for an extended period of time. Therefore, the allegation is deemed Unsubstantiated at this time. A llegation: Call button not accessible to resident- RP states that R1 must wait 20 to 40 minutes, or longer, for a caregiver to respond to the call. To investigate this complaint, LPA conducted interviews with staff, residents and facility observation. Five (5) out of five (5) residents states that caregivers respond to service calls at a reasonable time. LPA conducted an observation of R1's room, pressing the service call button; staff responded within three minutes of its activation. Based on the information gathered during this, and prior visits, this allegation is deemed Unsubstantiated at this time.