Follow-up·November 12, 2024

Licensing Program Analysts (LPAs) Huma Rahimi and Angela Panushkina, conducted unannounced visit to this facility in conjunction with a complaint control #31-AS-20240215114434. LPAs met with the Executive Director and explained the reason for the visit. On 02/15/2024 the Regional Office (RO) received a complaint and on 02/20/2024, LPA conducted an initial complaint visit. On 07/16/2024, LPAs conducted a subsequent visit to deliver a report. During that time one of the allegations': " Staff are not providing laundry services to resident " was found SUBSTANTIATED. LPAs were unable to Amend the original report from 07/16/2024. Thus, a Case Management is conducted for an additional information to be added to clarify the investigation. Allegation: "Staff are not providing laundry services to resident" It is alleged that the facility is not providing laundry services. To investigate this allegation LPA conducted interviews with Executive Director and Housekeeper who informed LPA that the facility does provide laundry services on weekly basis to all residents in care. Additionally, LPA was informed that the facility has a set schedule for each floor of the facility. Review of facility Admission Agreement confirmed that the laundry is part of basic services and are provided to all residents. Lastly, during the subsequent visit, LPAs toured the laundry area and observed all washers and dryers running and multiple baskets with residents clothes were also observed. Based on interviews, record review and LPAs observation, LPA have found that the complaint was Unfounded , meaning that the allegation was false, could not have happened and/or is without a reasonable basis. LPA have therefore dismissed the above allegation. Exit interview conducted, appeal rights and copy of report signed and delivered.