Complaint·January 7, 2025

The Reporting Party (RP) alleges that staff do not provide Resident#1's (R1) a juice beverage, that R1's legs are not elevated when sitting in his recliner, and that R1's smart watch battery is not charged for use. LPA's review of (R1's) file found summary care notes memorializing a "Care Conference" meeting which took place between the RP, the Staff Wellness Director, and the Administrator. LPA Interview with Staff#1 (S1) states that R1 is provided juice daily, that staff ensure R1's recliner is elevated, and that ensure that R1's smart watch is charged and placed on R1's arm when charging is complete. LPA interview with the Staff#2 (S2) revealed that R1 is provided the aforementioned service, as stated in the care plan notes. Residents interviewed by LPA revealed they have no concerns with the care provided to them by facility Staff LPA toured R1's bedroom and found R1 resting comfortably in a recliner chair; R1's legs were elevated. LPA observed juice and bottled water setting on a table next to R1, and R1's smart watch was observed as activated and attached to R1's arm. Based on LPA observations, documents review and interviews with staff and residents, The allegation is deemed UNSUBSTANTIATED at this time.