complaint·December 19, 2024

Allegation: Facility staff are unable to communicate with residents On 12/11/24, Licensing Program Analyst (LPA) Angela Panushkina and Regional Director, LTC Ombudsman Program, Ginger Perini conducted a complaint visit (control #31-AS-20241205141612 and #31-AS-20241209084739). During that visit, Staff #1 (S1) was working here and upon arrival the team attempted to communicate with S1 in English. The team observed that S1 did understand basic questions when asked in English, however S1 was unable to answer. S1 informed LPA that residents have used a translator app and written translations from Russian to English to be able to communicate. Moreover, residents interviewed did acknowledge that there is a language barrier, however they all agreed that for the most part they can get their point across. Interview with the Administrator confirmed that she is aware that S1 is not fluent in communicating in English and informed LPA that she’s always at the facility during the day and is able to assist with communication and at night, S1 can call her to assist with any translations. During today's visit, LPA was informed that as of 12/11/24, S1 no longer works here. Based on interviews and observation, the allegation is deemed SUBSTANTIATED. Deficiency is cited on LIC 9099-D. Exit interview conducted and copy of this report signed and delivered.