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Inspection visit

complaint

SIMPLE TOUCH BOARD AND CARE INCLicense 1976104291 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Allegation: Staff left residents unattended in the facility for an extended period of time. It was alleged that on 09/10/25, S1 was locked out of the facility for approximately three hours, from 3:30pm to 6:30pm, leaving two (2) residents inside unattended. LPA conducted an interview with S1 and was informed that on 09/10/25, S1 took the trash out (about 3:30pm) and when tried to go back inside the house, the wind shut the front door and due to the knob disrepair, the door got locked and there was no other way to get inside. S1 stated that the phone was left inside the house and S1 was unable to contact the Administrator. Moreover, S1 was unable to go around the house because both side doors/gates were locked. LPA was also informed that the two (2) neighbors, across the street, have dogs and S1 was afraid to approach the house and ask for help. Instead, S1 waited for the next-door neighbor to arrive home before the help was provided. S1 asked the neighbor #1 (N1) for help and N1 contacted neighbor #2 (N2) to find the phone number for the Administrator. N2 was able to locate the phone number online and S1 contacted the Administrator at 5:55pm. However, the Administrator informed S1 that she would be there in an hour. With the help of neighbors, S1 checked the windows and discovered one that was unlocked and S1 crawled into the house through the window at 6:30pm. LPA was not able to interview two (2) out of two (2) residents due to their mental condition. However, LPA conducted interviews with two (2) neighbors/witnesses who confirmed the statement provided by S1. During today’s visit, LPA observed the front doorknob, from the inside, is still in disrepair. Interview with the Administrator revealed that she was not aware of this issue. LPA also observed that both side doors/gates have padlock and require a key to open. Interview with the Administrator revealed that they keep the gates locked due for security purposes. Therefore, based on interviews and information gathered during today’s visit, this allegation is Substantiated. Deficiency is cited on LIC 9099-D. Exit interview conducted. Appeal rights explained and copy of this report signed and delivered.

Citations

5 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87211(a)(1)(AType B

    Requirements: (a) Each licensee shall furnish to the licensing agency such reports... (1) A written report shall be submitted to the licensing agency and to the person... ... any of the events specified in (A), (B) & (D)...This requirement is not met as evidenced by: Based on interviews and record reviews conducted by LPA, the licensee did not comply with the section cited above by failing to notify CCLD regarding two residents being left unattended by S1 on 09/10/25, which poses a potential health and safety risk to persons in care.

  • 87303(a)Type B

    Maintenance and Operation: (a) The facility shall be clean, safe, sanitary and in good repair at all times.This requirement is not met as evidenced by: Based on LPAs observation, on 09/26/25 visit, the licensee did not comply with the section cited above. LPA observed front doorknob is broken, which poses a potential health and safety risk to persons in care.

  • 87355(e)(2)Type A

    Criminal Record Clearance: (e) All individuals subject to a criminal record review... shall prior to working, residing or volunteering in a licensed facility: (2) Request a transfer of a criminal record clearance as specified...This requirement is not met as evidenced by: Based on (LIS) record review, the licensee did not comply with the section cited above. S1's first day of work was on 09/09/25 and as of 09/26/25, S1 is not associated to the facility which poses an immediate health, safety risk to persons in care.

  • 87468.2(a)(6)Type A

    Additional Personal Rights of Residents in Privately Operated Facilities: (a) In addition to the rights... resident shall have all of the following personal rights: (6) To make choices concerning their daily lives in the facility.This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above by placing a lock on both side gates. This poses an immediate health, safety or personal rights risk to persons in care.

  • 87468.2(a)(4)Type A

    (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities... (4) To care, supervision, and services that meet their individual needs and are delivered by staff... ... to meet thier needs.This requirement is not met as evidenced by: Based on interviews conducted, licensee did not comply with the section cited above by leaving two (2) residents unattended in the facility from 3:30pm to 6:30pm, which posed an immediate health and safety risk to persons in care

FAQ · About this visit

Common questions about this visit

What happened during the September 26, 2025 inspection of SIMPLE TOUCH BOARD AND CARE INC?

This was a complaint inspection of SIMPLE TOUCH BOARD AND CARE INC on September 26, 2025. 1 citation were issued: 1 Type A (serious).

Were any citations issued to SIMPLE TOUCH BOARD AND CARE INC on September 26, 2025?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "Requirements: (a) Each licensee shall furnish to the licensing agency such reports... (1) A written report shall be subm..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.