complaint·March 5, 2025

During interviews with staff, Staff #1 (S1) stated they assist residents with scheduling doctor’s appointments and transportation. S1 added that, as a courtesy, staff assist residents with applying for and managing their insurance. Staff also encourage residents to follow-up with appointments and checkups. Staff #2 (S2) stated resident does not have HMO, rather resident has MediCal-Medicare (Medi-Medi), and when at the doctor’s appointment, R1 presented their expired HMO card, and the doctor rejected them. S2 added they rescheduled the appointment for two (02) days after R1’s error and R1 has since received treatment. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview was conducted and a copy of the report was issued.