complaint·May 30, 2025

Facility staff did not provide a copy of admission agreement to resident It was reported that facility staff did not provide a copy of the admission agreement to a resident #1 (R1). To investigate this allegation on 08/29/24, between 11:00am and 12:00pm, LPA Valenzuela initiated staff interviews. Interviews revealed that staff did provide a copy of the admission agreement to R1. However, when R1 signed their admission agreement and was given a copy, R1 refused to take a copy because they disputed the fact that they had a share of cost to pay to the facility. LPA Valenzuela was not able to speak to R1 due to being out of the community. Other residents interviewed during todays visit verified receiving copies of their admission agreements. R1 recalled writing their initial and signing many documents in the facility’s business office. R1 also recalled signing admission agreement but was unable to remember receiving a copy of it. A review of facility records, conducted on 08/29/24 and at the time of this visit, verified the information received from staff and residents. Based on interviews and records review there is not sufficient validity of the complaint, Thus, this allegation is UNSUBSTANTIATED at this time. No health and safety issues noted at the time of this visit. Exit interview conducted and a copy of the report was issued.