complaint·June 25, 2025

Regarding the allegation "Staff did not ensure personal property of resident was safely secured" it was alleged gold coins belonging to Resident #1 (R1) were stolen by Resident #2 (R2) when R1 hired R2 to clean their closet. At the time of this visit, LPA Reed conducted additional interviews with seventeen (17) residents, including R1 and other residents who entrusted their belongings to be safeguarded by the facility. Prior to this visit, Licensing Program Manager Naira Margaryan made a phone contact and spoke with the Business Office Manager and facility Administrator. At the time of this visit, LPA Reed requested additional records including inventory records for R1, a copy of the facility theft and loss policy, and a copy of incident report pertaining to allegation. Staff interviews revealed that R1 did not include theirgold coins on their inventory sheet. On 10/27/24, R1 reported to Business Office Manager that they hired R2 to clean their closet and R2 stole the coins and other valuables from R1. R1 contacted the police on their own and provided a police report number to the Business Office Manager. The investigation was initiated by the Glendale Police Department and concluded on 06/24/25. The police investigation revealed that R2 returned R1’s gold coins to them. A review of facility records verified the information revealed from staff. As per facility Theft and Loss policy, if resident reports missing articles and valuables exceeding $100, police are contacted to investigate the theft. During interviews, R1 stated that R2 actually returned their coins months ago, and R1 had lost them again at a market. R2 denied taking R1’s money or other valuables. Other residents interviewed during this investigation by LPA Reed did not address any concerns regarding their personal belongings. Based on interviews and record review it was concluded that although the allegation may have happened, there is not enough information to verify that facility failed to safeguard R1’s personal belonging and valuables. Therefore, the allegation deemed to be UNSUBSTANTIATED at this time. Exit interview conducted. Copy of report provided.