complaint·July 7, 2025

Regarding the allegation: Staff opens residents' mail and packages without resident's consent. It is being alleged that manager did not order keys for mailboxes and staff open mail and packages. During LPA's physical tour, LPA observed mailboxes to have key locks and are numbered by room number. LPA took a picture of the mailboxes that were against the wall on your right hand side of the entrance of the facility. LPA also took a picture of main, mailbox of the facility which is located on your left hand side of the entrance of the facility. During this visit, LPA interviewed four (4) staff. Four (4) out of the four (4) staff confirmed that when they receive the mail from the main, mailbox it is sorted out and put in the individualized mail boxes. Two (2) staff confirmed that some residents need help with their keys and they help them get their mail out of the mailbox. Also two (2) staff confirmed that residents have lost their keys in the past and a new key had to be ordered for them. One (1) staff confirmed that the main, mailbox was installed because of past issues with the post office. Fifteen (15) out of seventeen (17) residents confirmed they do not have an issue with their mail, getting their mail and/or any mail/packages being opened by staff. One (1) resident refused to speak to LPA and the other resident confirmed they have not received their social security mail from the main post office due to unknown reasons but they are checking on the status of their social security by other means. Therefore, based on the LPA's observations, staff and resident interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued and a copy of this report was given to the administrator.