complaint·November 7, 2025

A review of Residents Care assignments and Facility Staff Schedule shows facility has on average eight (08) care staff providing incontinent care to fifty-seven (57) incontinent residents. During interviews with staff, all staff stated they check on and change incontinent residents every two (02) hours or as needed. Staff added residents are not left soiled for an extended time and calls for service are answered on average within eight (08) to ten (10) minutes. Staff added each caregiver overseas on average seven (07) incontinent residents to check on residents every two (02) hours. Staff do not recall the alleged incident. During interviews with residents, one (01) resident stated they are left soiled for an extended time and finds the response time is very slow. All other residents stated they are checked on often and all incontinent residents stated they are not left soiled for an extended time. Based on interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is unsubstantiated at this time. No health and safety hazards noted during the visit. Exit interview conducted. A copy of the report was issued.