complaint·January 20, 2026

LPA interviewed the Administrator, who reported she was not aware of any personal items or money being stolen from R1’s room. The Administrator stated that R1 is currently hospitalized and is anticipated to be transferred to a convalescent facility for further treatment. R1 has a Power of Attorney (POA) who communicated with the Administrator via email regarding R1’s personal belongings while R1 was hospitalized. LPA reviewed the email correspondence, which did not reference any missing or stolen personal belongings. Facility staff also reported that they spoke with the POA, who did not indicate at that time that any of R1’s belongings were missing or stolen. During the visit, LPA interviewed the POA, who reported that money was missing from R1’s wallet. The POA stated she was unable to determine whether the money was missing while R1 was residing at the facility or if the loss occurred during transport with paramedics. LPA was able to communicate with R1, who confirmed that money was missing but was unable to identify when the money was taken or who may have taken it. Interviews with residents revealed that theft occasionally occurs at the facility and is typically attributed to residents failing to lock their room doors. Residents reported that when theft is reported to the Administration office, staff attempt to locate the missing item or replace it using facility funds. Facility staff reported they were not aware of any missing items or money belonging to R1. Due to inconsistent reporting, the absence of timely notification to the facility by R1 or the POA, and the inability to determine when or where the alleged loss occurred, there is insufficient evidence to substantiate that the facility or its staff were responsible for the alleged missing money. Based on interviews and documentation reviewed, although the allegation may be possible, there is insufficient evidence to support that facility staff failed to safeguard R1’s money. Therefore, the allegation is determined to be Unsubstantiated at this time. Exit interview conducted and copy of report provided to the Administrator.