complaint·January 28, 2026

Regarding the allegation “Facility is in disrepair,” it was witnessed by a mandated reporter that the only elevator in the facility is out of service. The interview with the ED today confirmed that the facility elevator was out of order. ED has reported the issue in a timely manner, and they were working to fix it. Interviews with the facility maintenance technicians (S2 and S3) at 9:55 AM revealed the facility has been waiting for parts to put in a new and modernized elevator, which can take up to 4-6 weeks. On 12/31/25, Woodland Hills South Regional Office (WHSRO) received an incident report stating that the elevator is out of order. A review of facility maintenance records revealed that a new elevator will be inputted at the facility. ED reported the incident of fire safety concerns to LAFD (Los Angeles Fire Department) on 12.29.2025, on 1.3.2026 LAFD was at the facility to alleviate the concerns of residents on the upper floors. A Review of the incident report from 12.31.2025 submitted to Licensing office verified the information revealed from interviews. During this visit LPA observed that the elevator is still not working today. To accommodate residents the staff served the meals to the residents’ bedrooms as per their requests. All residents interviewed during this visit had knowledge that the elevator was not working and the parts were ordered. No one addressed any concerns, and they verified that staff is doing their best to accommodate everyone. Based on observations, interviews, and record review, it was concluded that although the elevator is not working, the facility staff reported the issue accordingly and they are taking appropriate actions to accommodate the residents and fix the elevator. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. No immediate health and safety risks were observed during today’s visit. Exit interview conducted. Copy of report provided.