Complaint·October 4, 2025

Interviews conducted with the administrator and two (2) of two staff held between 8:00am-9:00am deny the allegation. The administrator confirmed that R1 only stayed at the facility from 11/03/24 to 12/07/23. Both administrator and staff stated that when R1 moved out, all of R1’s personal belongings were taken with them and accounted for. Approximately 9:00am-10:00am, LPA conducted a record review of R1s records. LIC 621 (Client/Resident Personal Property and Valuables) was observed on file. There were no entries for pants and shirts on the inventory. Only item listed is R1’s cell phone. Approximately 10:00am-11:00am, interviews were conducted with six (6) of six residents. These residents expressed no complaints or concerns regarding safeguarding or any loss of their property. Based on the information obtained, it could not be proven that staff failed to safeguard R1’s personal belongings. There was no evidence that R1’s pants and shirts was in R1’s possession during R1’s stay at the facility as it was not entered on the LIC 621. Therefore, the allegation is deemed Unsubstantiated at this time. Staff did not serve residents food free from contamination In regards to the allegation, it was reported that facility staff served food that was not kept in the refrigerator, or properly sealed, exposing food to contamination. As a result of this, residents got sick. Dates and times were not indicated to this allegation. Nor were there any residents or witnesses identified to corroborate the food contamination caused illness to residents. Interviews conducted with the administrator and two (2) of two staff held between 8:00am-9:00am deny the allegation. Administrator and staff had no past or current incidents of any food sicknesses to report. Staff stated food is properly sealed and labeled once served. Nothing is left open to contamination. Approximately 10:00am-11:00am, interviews were conducted with six (6) of six residents. These residents had no complaints of getting sick due to contaminated food, or and concerns that food is not being sealed properly once served. Approximately 11:00am-12:00pm, LPA conducted a physical plant inspection. LPA observed the food service/kitchen area to be clean, safe and sanitary. Perishable food in the refrigerator was observed properly sealed, labeled and nothing open and exposed. Non-perishable food kept in the kitchen pantry was observed closed, sealed and to date. Based on the information obtained, it could not be proven that staff do not keep food free from contamination. Therefore, the allegation is deemed Unsubstantiated at this time. Staff is charging resident for services not rendered In regards to the allegation, it was reported that the licensee charged R1 $800 from 10/01/24 to 10/04/24, but R1 did not move into the facility until November 2024. No documentation or records submitted to prove the $800 transaction. Interview conducted with the administrator held between 8:00am-9:00am deny the allegation. The administrator confirmed that R1 moved in 11/03/24 and moved out on 12/07/24. Administrator stated there is a pre-admission fee, but stated this fee was waived and denies that an $800 fee was charged for the periods of 10/01/24 to 10/04/24. Approximately 9:00am to 10:00am, LPA conducted a record review and observed R1 had a monthly fee of $4000. R1 did not opt for any optional services, nor was any provided to R1 during their stay. LPA observed the Pre-Admission fee was crossed out, as indicated by the administrator that this fee was never charged. Based on the information obtained, it could not be proven that R1 was charged for services not rendered. Therefore, the allegation is deemed Unsubstantiated at this time. Staff did not provide a comfortable environment for resident In regards to the allegation, it was reported that a male staff entered R1’s room unannounced while R1 was undressed. No time or date given to when this incident had occurred. Moreover, there was no names provided to identify this male staff or any witnesses identified to corroborate with this allegation. Interviews conducted with the administrator and two (2) of two staff held between 8:00am-9:00am deny the allegation. Staff state they always knock and make an announcement before entering any of the resident rooms. Approximately 10:00am-11:00am, interviews were conducted with six (6) of six residents. These residents expressed no concerns or complaints of any personal rights violations or not being provided a comfortable environment. Approximately 11:00am-12:00pm, during the physical plant inspection, LPA did not observe any personal rights violation while observing facility operations. Based on the information obtained, it could not be proven that staff are not providing residents with a comfortable environment. Therefore, the allegation is deemed Unsubstantiated at this time.