complaint·November 4, 2024

Allegation: Resident was pushed by staff. In regards to the allegation, it was reported that a staff pushed resident #1 (R1), no specific staff was stated. To investigate the allegation LPA Ngo-Castaneda interviewed licensee, staff, emergency contacts in LIC 601, and residents regarding the incident in question. Interview with S2 regarding the incident revealed that R1 cellphone rang and S2 helped pick-up the call. S2 overheard that R1 told the caller that a staff 'push' R1. Interview with licensee and S2 revealed that the allegation is untrue. LPA interview two (2) out of two (2) residents, R2 and R3 revealed unanimously that they are happy and content living at the facility. Residents did not experience or witness being abused or pushed with staff in the facility. LPA also called emergency contact in LIC 601 and found that they are happy for R1 living in the facility and stated that the allegation is untrue. Therefore, there was not enough evidence to prove the alleged violation did or did not occur therefore the allegation is deemed Unsubstantiated at this time. No deficiencies cited. Exit interview conducted. Copy of report provided.