complaint·September 15, 2025

Interviews with staff included statements that they are always handling residents gently and are never rough with residents nor would they touch them inappropriately. Interviews with residents revealed, five (5) out of six (6) residents stated that staff are never rough handling them nor have they experienced being touched inappropriately. The information obtained during interviews does not corroborate the allegation. Based on the information obtained and observed, there is insufficient evidence to prove that the staff handled R1 roughly or inappropriately. Therefore, the allegation is deemed Unsubstantiated at this time. Allegation #2: Staff are not safeguarding residents' personal possessions. Complainant alleged that R1's belongings, including but not limited to a wallet containing money & credit card, and cell phone charger, were stolen. To investigate the allegation, at 10:00 AM, LPA conducted a physical plant tour. On 3.26.2025, LPA requested copies of facility documents including but not limited to R1’s physician report and the needs and service plan. Facility did not provide Resident Personal Property and Valuables inventory (LIC 621). LPA interviewed residents and staff between 1:24-3:15 PM. Record review revealed that R1 has a public guardian. LPA contacted the public guardian at 3:00 PM and was advised that the public guardian instructed the facility administrator to store R1's belongings. LPA observed the belongings stored in a cabinet in the Office area. Upon arrival, LPA observed that Los Angeles Police Department (LAPD) officers were at the facility in response to an earlier 911 call. Per the Administrator R1 would call 911 and LAPD to the facility. Upon LPA arrival at the facility, LPA Ngo-Castaneda met with LAPD, and it was advised that the facility is at no fault and that R1 has called LAPD twice for false accusation. To protect R1, the facility was instructed by R1 public guardian to store R1's belongings (money/ credit card and cell charger). Interviews with the six (6) residents at the facility, resulted in five (5) out of six (6) residents stating that they have not had personal belongings lost or stolen and indicated that they are happy and safe living at the facility. Based on inspection, observation, interviews, and record reviews, it was concluded that there is insufficient information to corroborate the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No immediate health and safety hazards were observed during this visit. Exit interview conducted. Copy of report provided.