complaint·October 15, 2025

Allegation: Staff is financially abusing a resident It was alleged that the Administrator is attempting to redirect R1’s Social Security Income (SSI) into another account and will often call the Social Security Administration (SSA) regarding R1’s payments without R1’s knowledge. To investigate this allegation, LPA conducted an interview with the Administrator who denied the allegation and informed LPA that she can't solely make any changes as she does not have the authority to do so. Administrator also informed LPA that R1 wanted to schedule an appointment with SSA and asked the Administrator to schedule it for him/her. Around end of 09/29/2025 or 09/30/2025, the Administrator contacted the SSA's (1800…) number and scheduled an in-person appointment for 10/06/2025. R1 was taken to SSA by the Administrator on his/her scheduled day and no other phone calls to SSA were made by the Administrator on R1’s behalf. Interview with R1 also confirmed that R1 asked the Administrator to schedule an appointment and no other calls were made to SSA by the Administrator. LPA contacted R1's Power of Attorney (POA) and was informed that he/she is well aware of the call, made by the Administrator, to schedule an appointment for R1. Four (4) out of five (5) residents interviewed expressed no concern regarding this allegation. Therefore, based on interviews and information gathered during today’s visit this allegation is deemed Unsubstantiated , at this time. Allegation: Staff is interfering with a resident's insurance It was alleged that the Administrator changed R1’s insurance without involving R1. To investigate this allegation, LPA conducted an interview with the Administrator and was informed that when R1 was picked up from the nursing home, the Administrator had a conversation with R1 and R1’s POA about Medi-Cal plan that may cover long-term services and supports (LTSS). All parties agreed to make changes, so that R1’s Medi-Cal plan can help coordinate access to state programs that cover supportive services, such as Assisted Living Waiver (ALW). LPA contacted R1’s responsible person and also conducted an interview with R1. Both parties interviewed corroborated the statement provided by the Administrator. Four (4) out of five (5) residents interviewed expressed no concerns regarding the above allegation and informed LPA that the facility Administrator and the staff are very respectful and professional toward their personal rights and before any changes are made, the Administrator always communicates with residents and or their responsible party. Therefore, based on interviews and information gathered during today's visit this allegation is deemed Unsubstantiated , at this time. Continue on LIC9099-C Allegation: Staff threatened a resident with eviction It was alleged that the Administrator threatens to evict R1 if R1 does not cooperate. To investigate this allegation, LPA conducted an interview with the Administrator and was informed that facility has not issued or verbally mentioned any eviction to R1. Additionally, the Administrator stated there are currently no pending eviction notices that were issued, and she hasn't had to issue an eviction to anyone within the last 30-60 days. Interview with R1 and R1 POA expressed no concerns regarding this allegation. Lastly, R1’s records were reviewed, and LPA did not observe an eviction that has been issued to R1. Therefore, based on interviews and record review this allegation is deemed Unsubstantiated , at this time. No deficiency cited during today's visit. Exit interview conducted and copy of this report signed and delivered.