complaint·July 26, 2025

could not provide. Administrator stated R1 went to the hospital, and then to a post acute center. Administrator adds that R1 would not be returning to the facility based on their needs. Interviews with R1's Family (RF) and Family Friend (FF) also deny both allegations. Both RF and FF confirm that R1 only stayed at the facility for about a week, but had no complaints regarding facility services. Both stated, in that time they were happy with the care provided by the licensee and facility staff, and expressed regret that R1 had to be transferred for a higher level of care. When asked if staff was able to meet R1's needs, both RF and FF stated yes, R1's needs were met. The main complaint or concern was with the hospice agency. Both RF and FF stated hospice took to long to process R1's paperwork for R1 to receive physical therapy. Both RF and FF stated the facility administrator tried his best to help as much as he can to assist in getting the paperwork, to no result. Both RF and FF reiterate that the administrator did not force R1 to choose a hospice agency of the licensee's choice, or threaten to not allow R1 to continue with the hospice service of R1's choice. Both RF and FF add that R1 is still capable of making decisions. Interview with three (3) of three residents deny the allegations of not being able to select a hospice agency of their choice, or staff not meeting their needs. Telephone interview with R1 confirm that this complaint is not meant towards the facility, but for the hospice agency that caused a delay in processing the hospice paperwork. When interviewed, R1 was happy with care and service provided by facility staff, and staff was able to meet R1's needs for the short stay there at the facility. Based on the information obtained, it could not be proven that "Staff did not meet resident's care needs and Staff did not allow resident to continue hospice services of resident's choice". Therefore, both allegations are deemed Unsubstantiated at this time.