complaint·October 9, 2025

(continued from LIC 9099) LPA's interview with staff on 08/19/25 and today at 10:23 AM, revealed that there only once incident that someone yelled at R1, it was R2, in their room because R2 could not sleep as R1 was watching and the TV was loud, further interview with staff also revealed that no staff yelled at R1 and it was R1 who was rude to everyone at the facility and gets angry when things did not go on R1's way. LPA's interview with three (3) aware residents also revealed that three (3) out of three (3) residents stated that the staff are respectful and provide all the care they need. Regarding the allegation that Staff are not safeguarding client’s personal belongings, it was alleged that R1 experienced theft at the facility. LPA's observation on 08/19/25 visit at around 10:00 AM revealed that all the belongings of R1 were still at the facility and carefully packed and being itemized by the administrator to be brought to the new facility where R1 was transferred. LPA's interview with the Administrator today revealed that when R1's belongings were brought to the new facility and the inventory list was presented to R1, R1 signed the list and did not express if anything was missing. Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.