complaint·January 14, 2026

Allegation: Staff are not meeting resident's incontinence care needs It was alleged that facility staff failed to provide the correct size incontinence supplies for R1 by using size - XL diapers rather than size - XXL diapers for about a week. To investigate this allegation the LPA conducted interview with the Administrator and was informed that the facility maintains adequate incontinence supplies for residents in care and provides incontinent products as part of routine care. The Administrator stated that staff change residents in a timely manner according to their needs and facility routines every two (2) hours or as needed. The Administrator further stated that incontinence supplies are provided to all residents, unless a resident prefers/chooses a specific brand, in which case the resident or responsible party may purchase it themselves. Administrator also informed LPA that R1 is currently receiving services from California Advancing and Innovating Medi-Cal (CalAIM) Program, and as soon as R1 is running low on incontinent supplies, the facility places an order right away for the same day delivery. During today’s visit, LPA was provided with the receipt verifying an incontinence supply order for R1 was placed on January 6 th , 2026, at 8:30am, and the order was delivered on January 6 th , 2026, at 11:50am. Document supported that the facility provided incontinence supplies on time. All staff interviewed corroborated with the statement provided by the Administrator. Lastly, twelve (12) out of fourteen (14) residents interviewed expressed no concerns regarding the above allegation. Therefore, based on interviews and document reviews this allegation is deemed, Unsubstantiated , at this time. No deficiency issued during today's visit. Exit interview conducted, appeal rights explained and copy of this report signed and delivered.