complaint·February 3, 2026

Regarding the allegation: Resident sustained bruising due to staff handling resident in a rough manner. It was alleged that staff handled R1 in a rough manner causing them to bruise. To investigate the allegation, LPA attempted interviews with sixteen (16) residents and six (6) staff members. LPA’s interview with fifteen (15) residents revealed that staff have not assisted them in a rough manner nor have they caused them to bruise. LPA’s interview with R12 stated, “We are old. We bruise easily, even with medication. It isn’t the staff’s fault”. LPA attempted to interview R1, but they no longer reside at the facility. LPA’s interview with all staff members revealed that they have not caused harm to any residents nor have they witnessed others doing so. LPA conducted a record review of R1’s file. LPA’s record review of R1’s Medication List revealed R1 was placed on a variety of medications due to their medical diagnosis. LPA’s web search of their medication revealed certain medications prescribed to R1 could cause side effects such as bruising. Additional record review revealed that R1 has various medical diagnosis, which can contribute to the weaking of the skin resulting in self-bruising. During LPA’s visit, LPA observed staff to be assisting residents. LPA observed staff lifting and escorting residents. LPA did not observe residents to be in distress or call out in pain. Based on interviews, record review and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No immediate health and safety issues observed during the day of the visit. Exit interview was conducted and a copy of this report was provided to the Administrator.