Office review·July 23, 2025

Licensing Program Manager (LPM) Nichelle Gillyard and Licensing Program Analyst (LPA) Huma Rahimi met with Hovik Odabashyan to conducted an Informal Conference held at the Woodland Hills South Adult and Senior Care Regional Office. The purpose of the informal was to discuss recent deficiencies. LPM made introductions and verified the current administrator information, facility phone number and email. LPM reviewed and discussed LIC500 Personnel report and staffing. The LIC500(Personnel Report) dated 06-17-2025 shows that the Administrator is scheduled to be at the facility M-F from 6pm-8 pm. There are 2 caregivers, one scheduled from 8am-8pm and the other 8 pm to 8 am, Monday -Sunday. The current census is 5. Sonlema Inc. was first licensed 03-12-2025 and since being licensed the licensee has been cited for many deficiencies that are of concern and need to be addressed. On July 07, 2025, the department received a complaint with three (3) allegations. July 16, 2025, LPA Rahimi, conducted the complaint investigation and substantiated the complaint for: Staff allowed resident in care to leave the facility unassisted Staff did not provide medication assistance to residents in care. Staff cannot properly communicate with residents in care. Continue on LIC 809C The following deficiencies were issued: 1. Personnel Requirements 2. Incidental Medical and Dental Care 3. Basic Services On May 23, 2025, LPA conducted a case management visit. The following deficiencies were issue: 1. Criminal Record Clearance- Two staff not associated and Administrator designee was not fingerprint cleared and associated. 2. Administrator qualifications- The Administrator lacked knowledge of the appropriate care of a resident. Moreover, the facility currently has a pending complaint investigation which was received on May 22, 2025. The following allegations were discussed during the visit: Staff neglect resulted in a resident sustain pressure injuries while in care. Staff are not able to properly position a resident while in care. Staff do not have the appropriate equipment to move a resident. Staff do not have an appropriate sleeping arrangement for a resident. Staff do not communicate effectively.” During the meeting LPM discussed the Technical Support Program (TSP) with the Administrator. Other: LPM discussed the reporting requirement, and civil penalties were discussed. LPM also provided Health and Safety Code (HSC) regulations regarding Medication and Staff Training to the Administrator. Administrative submit liability insurance and an updated LIC 500 (Staff Roster) to include more staff based on the needs of the residents. LPM discussed age exceptions. The request have already been received for two (2) residents under the age of sixty (60). LPM discussed the administrative process. Exit interview conducted. Copy of report provided.