complaint·July 14, 2025

Allegation: Staff yell at residents in care. It was reported that staff yelled at Resident #1 (R1) to get on his/her bed. To investigate this allegation, LPA conducted interviews with the Administrator and one (1) staff/Caregiver who denied the allegation. LPA was informed that all staff working at the facility are trained and are aware of R1's health and mental condition and would not yell/scream as it will only escalate the situation to worse. LPA was also informed that on 7/6/2025, R1 had an episode of behavioral tantrum. R1 was agitated, throwing items throughout the facility and breaking the furniture. The administrator called paramedics; however, the paramedics did not transfer R1 to hospital advising to administer PM medications, monitor R1 throughout the day, and report to the physician. Furthermore, LPA conducted an interview with one (1) out of one (1) resident – R1 and he/she confirmed that staff/caregiver is always nice to him/her, caring, and he/she was not yelled or screamed, but was directed to get to his/her bed for some rest. LPA did not observe staff yelling at residents during today’s visit while in the facility. Based on interviews and observations, staff do not yell at residents in care, this allegation is deemed Unsubstantiated at this time. No immediate health or safety hazards observed during this visit. Exit interview conducted. Copy of report provided.