complaint·December 3, 2025

Allegation: Staff are physically, psychologically and mentally abusing resident in care. It was alleged that the facility staff pulled R1’s hair and said, “you deserve it.” To investigate this allegation LPA conducted an interview with the Administrator, who denied any knowledge of abuse and informed LPA that they have not witnessed or heard any reports of any staff abusing residents. During the physical plant tour, LPA did not observe any signs of abuse, and R1 was clean and well taken care of. Two (2) staff interviewed informed LPA they have never physically or verbally abused R1 or witnessed other staff abusing R1. During the interview with R1, R1 expressed no concern regarding this allegation. R1 also verified that staff have never physically, psychologically, mentally or verbally harmed them and that all staff are very kind, gentle and treat them with dignity and respect. Based on interviews, record review and LPA's observation there is not enough information to verify the allegation. Therefore, the allegation is deemed Unsubstantiated at this time. No deficiency issued during today's visit. Exit interview conducted, appeal rights explained and copy of this report signed and delivered.