complaint·July 12, 2022

Investigation revealed: Allegation: Facility is overcharging resident. During the course of the investigation, LPA was unable to find any witnesses or documentation supporting the allegation above. There is no evidence that supports the facility is overcharging residents. LPA interviewed staff (S1-S2) and witness (W2) who stated there is no issue with the facility overcharging the residents. Resident (R3) stated the facility sends a letter whenever there is a rent increase and they make sure everybody knows. LPA reviewed resident (R1) Admissions Agreement signed and dated 10/26/2020 which reserves the right to increase the charges for basic and optional services after admission into the facility. LPA obtained addendum to resident services agreement indicating rent responsible for resident (R1). LPA obtained payee information (W2) and interviewed witness (W2) who provides the check to the facility each month and is current. LPA obtained and reviewed payee (W2) transaction history report from 05/1/2022-07/09/2022 ending with a balance of $0 as of 07/06/2022 showing no unusual issues. LPA obtained and reviewed billing information for resident (R1) since move in date 10/20/2020 through 07/06/2022 showing no charges. Based on LPA’s interviews conducted and records reviews, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated An exit interview was conducted with present Administrator Khatera Bahadory and a hard copy was provided for signature via email on 12/01/2022.