complaint·February 26, 2024

Continued LIC9099-C page 2 Allegation #1: The Facility is not providing heat to the residents. Staff 1-3 (S1-S3) and residents 1-9 (R1-R9) interviewed stated the facility is providing heat to the residents. S1-S3 and R1-R9 stated that the facility has heat throughout the facility and it is in working condition. Both S1-S3 and R1-R9 denied the allegation. The investigation consisted of the following: Staff members 1-3 (S1-S3) and residents 1-9 (R1-R9) have collectively affirmed that the facility ensures the provision of adequate heating to all residents. They confirmed that the heating systems within resident rooms are fully operational, ensuring a warm and comfortable environment. Additionally, should any resident require further warmth, the facility is equipped to provide electric heaters for individual use, further enhancing comfort levels. Both staff and residents have reported that a consistently comfortable temperature is maintained throughout the facility, aligning with the preferences and well-being of all residents. Staff S1-S3 have also verified that the temperature settings in occupied rooms adhere to Title 22 Regulations, thereby meeting established standards for residential environments. In light of these comprehensive statements, the allegation regarding inadequate heating has been unequivocally denied by both staff members S1-S3 and residents R1-R9, highlighting the facility's commitment to maintaining optimal living conditions. Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. A copy of the Complaint Investigation Report LIC9099 and LIC9099-C was provided to the facility Administrator Khatera Bahadory. There were no deficiencies cited. An exit interview was conducted.