complaint·November 21, 2024

The investigation revealed the following: Allegation: Licensee is not addressing pests at facility. It is being alleged that the facility is infested with rats that crawl on the residents during the nigh, and the license hasn't hired a pest control company to address the matter. On 11/21/24 between 9:00am-11:30am LPA conducted interviews with R1-R9 regarding the allegation above 8 of 9 residents denied the allegation above. 1 of 9 residents interviewed confirmed the allegation above and reported feeling "critters" crawling on resident at night. On 11/21/24 between 11:30am-12:20pm LPA conducted interviews with S1-S4 regarding the allegation above, 4 of 4 staff interviewed denied the allegation above and reported rats have not been observed at the facility. On 11/21/24 LPA called W1 regarding the allegation above, however no contact was made. On 11/21/24 LPA conducted a review of housekeeping logs, invoice from Orkin pest control dated 11/15/24, service report from Orkin pest control dated 10/24/24 and 11/15/24. LPA observed documentation detailing there are exterior bait stations placed around the building perimeter for rodent control. LPA toured the inside and outside of the facility and there were no health or safety concerns observed. On 11/21/24 at 12:30pm LPA conducted interview with A1 regarding the allegation above and reported the facility has a contract with Orkin pest control who comes out once a month or when needed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with Administrator Cindy A. Nicolson-Bolong, and a copy of this report was provided.