other·March 6, 2025

Allegation: Facility did not issue a refund to a resident in care. It is being alleged that the facility did not refund a resident after resident moved out of the facility. On 06/12/2024 The department conducted interviews with S1-S5, 5 of 5 residents interviewed denied the allegation above. On 06/12/24 The department conducted interviews with R2-R7 regarding the allegation above, 6 of 6 residents interviewed denied the allegation above. On 06/12/24 The department was unable to interview R1 due to R1 no longer receiving services at Chateau Long Beach. On 03/05/25 LPA Villegas conducted phone interview with former Administrator (A1) regarding the allegation above, Per A1 A1 was no longer working for the facility and A1 has no information on the allegation above. On 03/06/25 LPA Villegas conducted phone interview with (S6) regarding the allegation above, S6 denied the allegation above and stated R1 was removed from the facility by family at the end of the month therefore there was no refund issued. Per S6 R1’s belongings were picked up by family member on 5/29/24. Based on LPAs observations and interviews which were conducted record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, Division (6) and Chapter (8)are being cited on the attached LIC 9099D. Exit interview conducted, appeal rights explained, and a copy of this report was provided. On 03/05/25 LPA Villegas conducted phone interview with former Administrator (A1) regarding the allegation above, A1 denied the allegation above and stated the facility wanted to ensure the facility could met R1’s care needs. On 03/06/25 LPA Villegas conducted phone interview with (S6) regarding the allegation above, S6 denied the allegation above and reported resident no longer met the criteria upon in per son re-assessment. On 03/06/25 LPA Villegas conducted a records review for R1, LPA did not observe an eviction notice in R1’s file. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview was conducted, and a copy of this report was provided.