complaint·May 29, 2025

Allegation #1: The Staff does not respond to the resident's requests for assistance in a timely manner. This complaint alleges that staff take hours to respond to call lights after residents request assistance. On March 13, 2025, between 11:00 AM and 1:00 PM, LPA Richard interviewed seven residents #1-7 (R1-R7). Six out of seven residents denied the allegation, stating that most of them are independent and that the staff always tries to assist when they press the call button or when they are outside on the grounds and need help. On the same day, between 2:00 PM and 3:00 PM, LPA Richard interviewed seven staff members #1-7 (S1-S7). All seven staff members denied the allegation, stating that when a resident presses the call light, anyone available will go to assist the resident. They emphasized that staff do not pick and choose whom to assist; it is their job to ensure that all residents who need help receive it. Additionally, on March 13, 2025, at 10:00 AM, LPA Richard inspected two residents' bedrooms, #233 and #238. LPA Richard pressed the call light and found that the facility staff responded in less than two minutes. Based on the interviews, observation, and record reviews, there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is Unsubstantiated. Reports continued LIC9099-C Allegation #2: Staff member did not accord dignity to the resident in care. This complaint alleges that a staff member refused to listen to a resident. On March 13, 2025, between 11:00 AM and 1:00 PM, the Licensing Program Analyst (LPA) interviewed seven residents #1-7 (R1-R7). Five out of the seven residents denied the allegation, stating that the staff treated them with respect and dignity. They also mentioned that residents should treat the staff as they would like to be treated themselves. Resident R3 noted that sometimes residents yelled and cursed at the staff. The residents also expressed their satisfaction with the quality of care provided at the facility. On the same day, between 2:00 PM and 3:00 PM, the LPA interviewed seven staff members #1-7 (S1-S7). All seven staff members denied the allegation and emphasized that they strive to treat all residents with dignity and respect, especially since they know that this is the residents’ home. Based on the interviews and observation, there was not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is Unsubstantiated. Reports continued LIC9099-C Allegation #3: Staff do not report incidents involving residents as necessary. This complaint alleges that there have been four separate physical altercations between residents, but the facility has not reported these incidents to the Licensing Department. On March 13, 2025, the Licensing Program Analyst (LPA) reviewed one month of the Unusual Incident Reports, dated from February 2, 2025, to March 5, 2025. These reports indicated that the facility did report a fight to the Licensing Department, Adult Protective Services (APS), the Ombudsman, and that the Long Beach Police Department (LBPD) was contacted on March 1, 2025. On March 13, 2025, during the time frame of 11:00 AM to 1:00 PM, the LPA interviewed seven residents #1-7 (R1-R7). Six out of the seven residents denied the allegation, stating that the police typically arrive at the facility after a resident fight. Resident #3 (R3) specified that staff called 911 after resident was insulted by another resident, resulting in police intervention. resident is pressing charges against the other resident for battery and is scheduled to appear in court. Between 2:00 PM and 3:00 PM on the same day, the LPA interviewed seven staff members #1-7 (S1-S7). All staff denied the allegation and stated that the facility would contact the Long Beach Police Department (LBPD) if any fights were serious. They also confirmed that they would complete the Unusual Incident/Injury Report to inform Licensing and APS/Ombudsman and send it out. Reports continued LIC9099-C Staff member S1 noted that any incident occurring at the facility would be reported immediately to the appropriate agency, regardless of whether an injury occurred. Based on the interviews and record reviews, there was not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is Unsubstantiated. No deficiencies were cited. Exit interview was conducted. A copy of this report was provided to Administrator Esperanza Naaktgeboren.