complaint·November 5, 2025

The investigation revealed the following: Allegation: Staff did not ensure that the facility was kept free of pests. It is being alleged that the facility has a roach infestation that is not being addressed. On 11/05/25 from 10:00 am- 11:30 am LPA conducted Interviews with R1-R10 regarding the allegation above. 7 of the 10 residents interviewed denied the allegation above, 2 of the 10 residents interviewed reported seeing roaches in the past. On 11/05/25 LPA conducted interview with R1 regarding the allegation above, R1 confirmed the allegation above and reported seeing a roach last night. On 11/05/25 from 11:30am -12 pm LPA and administrator conducted inspection of bedrooms #127, 28,129, and 130, LPA did not observe any pest, LPA observed housekeeping actively cleaning bedrooms, and hallways. On 11/05/25 from 1pm-2pm interviews conducted with S1-S5 regarding the allegation above, 3 of 5 staff denied the allegation above, 2 of 5 staff stated that residents have reported roaches in the their bedrooms, staff will notify management and pest control services will be scheduled. On 11/05/25 LPA conducted a review of the housekeeping schedule, LPA observed that each housekeeper cleans a 5-7 rooms each every day. Deep cleanings occur on Thursdays. On 11/05/25 LPA conducted a review of the Impressive extermination invoices for September 2025 and October 2025. Per invoices, Impressive extermination treats the facility 2 times a month, the facility is treated more if any pest is reported to staff. Allegation: Staff did not provide proper bed accommodations to resident in care. It is being alleged that facility provided a resident in care with a bed that is not operable. On 11/05/25 from 10:00 am- 11:30 am LPA conducted Interviews with R1-R10 regarding the allegation above. 9 of the 10 residents interviewed denied the allegation above and reported having no issues with their bed. 3 of the 10 residents interviewed reported having a hospital bed. On 11/05/25 LPA conducted interview with R1 regarding the allegation above, R1 confirmed the allegation above and reported having an issues with bed head rest. On 11/05/25 LPA conducted a review of telephone order dated 11/05/25 which indicates that Doctor gave order to remove hospital bed per R1's request. On 11/05/25 LPA observed standard bed being placed in bedroom per Doctors orders. LPA observed order summary report dated 12/16/24 which indicated that R1 admitted to The Chateau of Long Beach with hospital bed. On 11/05/25 from 1pm-2pm interviews conducted with S1-S5 regarding the allegation above, 5 of 5 staff interviewed denied the allegation above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, and a copy of this report was provided.