complaint·January 17, 2025

In regard to allegation: Staff do not allow residents to use the restroom at the time of need. It was alleged that clients have been forced to use a specific restroom depending on their needs. Residents are only allowed to use the restroom attached to the master bedroom if they need to urinate, while they can only use the hallway restroom if they need to have a bowel movement. LPAs interviewed Administrator (via phone call) and staff at the time of visit. Interviewed Administrator and staff denied the allegation. According to Administrator, both facility bathrooms are always available to be used by clients at any time. Administrator stated that last week toilet in the master bathroom had been clogged due to client putting too much toilet paper. However, it was fixed the next day. According to staff interviewed, toilet in master bathroom had been clogged but has been fixed and available for use. Interviewed C1 stated they are allowed to use both bathrooms at any time. C1 stated, they have no issues using both bathrooms for urinating and bowel movement. Interviewed C2 stated they have no issues using both bathrooms. C2 mentioned that last week master bathroom was clogged but was fixed. LPAs toured the facility and observed that both toilets were working properly. At the time of visit, LPAs tested the water temperature in both bathrooms and observed that initial water temperature was129 degrees F and 137.3 degrees F. A deficiency was issued on a separate Case Management report. Based on the observation and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED Exit interview conducted and a copy of report was provided to Monina Barican, Caregiver.