complaint·October 26, 2021

Based on interviews conducted, the former staff member who allegedly pushed the resident gave the impression to other caregivers that the staff member disliked Resident #5. Interviews with staff stated that although they got that impression they never witness the staff push the resident or any other resident. Staff members also stated they have never witness any of the other staff pushing or hitting any of the residents. Staff #8 stated there was an incident that occurred around December 2020 between Staff #9 and Resident #5 where the mother of Resident #5 complained about witnessing Staff #9 pushing Resident #5. Staff #8 said the staff did not witness the incident but the staff recalls it was about Staff #9 pushing Resident #5. Per Staff #8, the mother informed Staff #6, who was the Administrator at the time and was aware of it. Staff #6 denies of any report made in regards to Resident #5 and Staff #9. On 10/26/2021, LPA re-interviewed Staff #6, who stated staff recalls the mother of Resident #5 complaining about Staff #9. Staff #6 stated staff does not remember if the mother said Staff #9 pushed the resident but recalls the mother saying screaming to Resident #5. Staff #6 stated there was a discussion with Staff #9 where the staff denied pushing the resident but had rather blocked the resident from entering the front building where the resident can leave the premises or interrupt the visitor exiting the building. Staff #9 denied to Staff #6 pushing the resident and stated to Staff #6 that the staff did not realize it was a family member of Resident #5. Per Staff #6, the residents are re-directed because they all have Dementia or Alzheimer's. LPA also conducted interviews with Residents #1-4. Three (3) out of the (4) residents stated they are happy at the facility and staff are nice. One (1) resident was unable to answer LPA's questions do to the residents limitations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted with the Assistant Administrator and a hard copy was provided.