complaint·February 15, 2024

The investigation revealed the following: In regards to the allegation that "Staff are not assisting residents with showering", it is alleged that residents who require assistance with showering are not getting assistance from caregivers for weeks at a time. During interviews with the residents, seven (7) out of nine (9) did not corroborate the allegation. One resident interviewed stated that they do require assistance with showering and need to seek out a caregiver in the hallways to assist them, and sometimes never get assistance. Other residents interviewed indicated that they do require assistance with showering and do get proper assistance showering from the facility staff. During interviews with staff, none corroborated the allegations that residents are not being assisted with their showering needs. One staff interviewed stated that residents that require assistance with showering are assisted at least two (2) times per week, or even more if necessary. Another staff member explained that sometimes the shower log is not initialed due to time restraints and being busy, however no resident that requires assistance with showering goes over a week without getting help with showering. In regards to the allegation that "Staff do not keep facility free of bedbugs", it is alleged that a few residents have had problems with bedbugs and that the facility is not doing anything to address it. During interviews with the residents, zero (0) out of nine (9) corroborated the allegation that the facility has a problem with bedbugs. One resident interviewed stated that there was bedbugs in a room identified that had an issue with bedbugs, however they explained that facility staff removed the mattress from the room and replaced it, and that ever since the room has not had a problem with bedbugs. Other residents stated that they have never seen bedbugs within the facility. During interviews with staff, none of them corroborated the allegation that bedbugs have been an issue in the facility. One staff interviewed stated that bedbugs have been reported, and that in response they contacted their pest control company to inspect the rooms for bedbugs, after which no bedbugs were found. A representative from the pest control company was contacted as well, and they stated that there were no bedbugs in the room, and only cockroaches around a facility drain. Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.