complaint·June 30, 2025

However, when the residents reported this to staff, the housekeeping and maintenance staff immediately treated the bedroom, hallways, and dining hall. Five (5) out of five (5) staff interviewed denied the allegation. Assistant Administrator interviewed stated that the facility contacted their pest control company to inspect the rooms for bedbugs and cockroaches, after which no bedbugs or cockroaches were found. Assistant Administrator also stated that the pest control company visits the facility. Based on record review, Dewey Pest Control, Quality Assurance Reports dated March 21, 2025, April 22 nd , 2025, May 19, 2025, June 18, 2025, and June 30, 2025, that LPAs observed no pest issues verified on the reports. One (1) out of five (5) staff interviewed stated that whenever a bed bug is found in the bedroom, the facility would immediately replace the bed mattress, linens, sheets, blankets, pillows and other bed furnishings. Pest control company representative stated that there have no bedbugs observed in the facility and only cockroaches around a facility drain. During the facility tour, LPAs observed two small ants in one of the kitchen cabinets but did not observe any cockroaches or bedbugs in the kitchen, dining hall, activity room, four residents’ bedrooms at the first floor, and the four residents’ bedrooms at the second floor. Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided to the Executive Director, Pamela Ogot.