complaint·July 3, 2025

Staff stated that there is 24 hour care and residents can always get foods they ask for. Said they are adequately staffed to supervise meal and snack times. Stated that there is a small frig that has a variety of snacks. Said there are accessible food storage areas adequately stocked. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. In regards to the allegation Staff are mishandling the clients personal funds, based on information gathered and interviews conducted Staff #S1 revealed that Resident # R1's money was never mishandled. The amount was $193.50 owed by Resident #R1 and that never changed. Stated that she inadvertently listed for Resident #R1 as April Rate portion and ARM (used to describe overall amenities provided). Said it should have only said April Rate portion (Rent). Resident's #R1- #R5 all stated that their personal funds have never been mishandled and it has always gone smoothly. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.