complaint·August 12, 2025

In regards to the allegation Staff are inappropriately locking the facility refrigerators from the clients, based on information gathered and interviews conducted it was revealed that a waiver was granted by Department of Social Services per California Code of Regulations, Title 22. Resident's 1-5 all stated that they get all their meals and a snack. Said there are staff here and they can ask them for anything in specific they want. All stated that they can also go to small frig which is always open with snacks. Pantry is also open with a variety of snacks. Staff stated that there is 24 hour care and residents can always get foods they ask for. Said they are adequately staffed to supervise meal and snack times. Stated that there is a small frig that has a variety of snacks. Said there are accessible food storage areas adequately stocked. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. In regards to the allegation Staff are mishandling the clients personal funds, based on information gathered and interviews conducted Staff #S1 revealed that Resident # R1's money was never mishandled. The amount was $193.50 owed by Resident #R1 and that never changed. Stated that she inadvertently listed for Resident #R1 as April Rate portion and ARM (used to describe overall amenities provided). Said it should have only said April Rate portion (Rent). Resident's #R1- #R5 all stated that their personal funds have never been mishandled and it has always gone smoothly. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. In regards to the allegation Facilty did not have hot water, the temperature check of the shower in Resident R1's room was observed to measure between 105F. and 120 F. Water tempersture Log was reviewed and it showed that water was checked 2x daily on 06/24, 07/01, 07/28 and 08/12 and it was revealed that Resident R1 did have hot water. Interview with Resident R1 who stated that he used the shower today and the shower had hot water. . Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.