complaint·August 21, 2025

LPA obtained copies of the resident and staff rosters. LPA toured the kitchen, dining room, and Resident Rooms 4, 6, 8.10 and 11. Interviews were held with the Administrator telephonically, Staff #1 - #3, and Residents #1 - #5. In regards to the allegation Facility did not have hot water, the temperature check of the shower in Resident R1's room was observed to measure between 105F. and 120 F. Water temperature Log was reviewed and it showed that water was checked 2x daily on 06/24, 07/01, 07/28 and 08/12 and it was revealed that Resident R1 did have hot water. Interview with Resident R1 who stated that he used the shower today and the shower had hot water. At today's visit 8/21/2025 Staff S1- S4 all stated the water is hot for showering. Stated there has not been any complaints. Stated it is checked everyday and documented. All said if anything needs fixing it is done immediately and reported verbally, by text and written documentation. Residents R1-R4 all stated they have hot water when showering. All stated it is checked everyday. Said any problems they fix it immediately. . Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.