complaint·November 5, 2021

timely manner. Administrator Giron said that the caregivers and housekeepers provide the residents assistance on a daily basis, and she has not received any complaints from residents or their loved ones that the staff were not meeting the residents needs. During the investigation it was not specified what type of needs the staff weren't meeting and the name of the staff who did not meet resident #1(R1's) needs. LPA Wesley was not able to interview resident #1 as they no longer reside in the facility and their whereabouts are unknown. There is not sufficient information/evidence to support the allegation: Staff are not meeting residents needs. Regarding allegation: Staff don't treat resident with respect. LPA interviewed staff(S1-S4) who said they have always treated the residents with dignity and respect, and has never witnessed any staff mistreat any of the residents talk down to them, act rude or mean to the residents. LPA Wesley Interviewed Administrator Ana Giron who advised that she has never witnessed or received any complaints from residents, that staff has mistreated them and has not treated with dignity or respect. Administrator also said that she hasn't received any complaints from staff, or the resident's loved ones that staff were rude, mean and talked down to the residents. During the interviews with a random selection of residents, LPA Wesley was informed by the residents that they do not have problems with the staff and none of the staff have mistreated them, acted disrespectful or talked down to them. Residents stated that the staff are nice and treat them with dignity and respect. LPA Wesley was not able to interview resident #1 as they no longer reside in the facility and their whereabouts are unknown. There is no sufficient evidence to support the allegation: Staff don't treat resident with respect. Regarding allegation: Resident denied phone calls. LPA Wesley interviewed Administrator Ana Giron who said the residents are not denied phone calls, Administrator advised that most residents have their own cellphones, but there are phones located in the facility hall ways, there is a public phone, and the she also made calls for the residents. Administrator said that R1 had their own phone and never requested to use the facility phone. Administrator also said R1's loved ones were always in communication with them as they were responsible for transporting R1 to their medical appointments and other locations. A random selection of residents were Continued on LIC 9099C(Page 3). LIC 9099C Page 3. interviewed and said they were never denied phone calls, and said the facility has tablets so they can see their family because no one can come into the facility because of the COVID 19 restrictions. LPA Wesley was not able to interview resident #1 as they no longer reside in the facility and their whereabouts are unknown. There is no sufficient evidence to support the allegation: Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. There were no deficiencies cited. A copy of the report was given during the exit interview.