complaint·October 4, 2022

The investigation reveals the following: Regarding "Facility not providing a comfortable temperature for residents in care", it is alleged that the rooms are hot, with it being 88 degrees F. outside and 84 degrees F. inside. During the visit LPA toured the facility and observed the facility thermostat at 75 degrees F. LPA reviewed service report and confirmed the air conditioner was not broken, and it was the facilities bi-annual service work. Administrator and 2/2 staff interviews confirmed the air conditioner was never broken but was serviced on 9/23/22. The administrator and 2/2 also stated 10-12 rooms share the same air conditioner and if a resident is cold in one of those units, they would offer a blanket, close the vent or rearrange the room to position the resident away from the vent. 6/7 residents stated the facility is comfortable and they have no problems with the temperature. 1/7 residents stated their room was hot and the air conditioner was not blowing out air. LPA toured the room with Administrator and observe the temperature was comfortable and air was blowing out of the vent, but the resident window was open. Administrator stated the resident do not like to close the window. The investigation reveals the following: Regarding "Facility staff not responding in a timely manner ", it is alleged that the resident called for help, but the facility staff never came. During the tour LPA tested the call button and all was in working condition. During the test the facility staff responded in less than a min over the intercom. The administrator stated when a resident pushes the call button the front desk staff will first respond over the intercom and then send out a care staff. If the care staff is busy, they will let the resident know that they are next in line or another care staff will assist. If the resident is having an emergency, the administrator or another staff will respond right away. 2/2 staff stated they have always responded to the residents and have not heard the residents complain about not getting assistance. 7/7 residents confirmed the facility staff has always responded in a timely manner when they need assistance. Based on LPA's observation, interviews and file review the investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted with Ana Giron and a copy of this record provided.