complaint·June 2, 2023

Investigation revealed the following: Allegation: Facility water is not within the required water temperature of 105 to 120 degrees Fahrenheit. It is alleged that the resident’s water temperature in the shower was checked and 3 hours later, it was cold, “it’s ice water”. Allegedly, on 5/30/2023, at 6:45am, a resident wanted to wash her legs, but the water was “ice cold”. Additionally, 2 weeks ago, when a resident was taking a shower, the water was hot then it turned cold. It is unsure if staff members are turning off hot water. Staff members interviewed stated that the hot water has been serviced to fix the hot water. Some staff members indicated that there was a power failure a few weeks ago and affected the hot water system in the facility. S1 stated that the facility's water heaters are on a timer. S1 indicated that someone was tampering the hot water system and an incident report was submitted to CCL on 6/2/2023. Interviews conducted with ten (10) residents indicated that there was no hot water for days about 2-3 weeks ago and they cannot take a shower or do their daily hygiene routine. Residents interviewed stated that sometimes the faucet and shower delivers hot water, sometimes not. LPA tested the water temperature in 12 random residents’ rooms and the temperature readings measured between 118.8 deg F- 124.4 deg F. which are not within the Title 22 Regs. required water temperature regulation. S2 assisted LPA while doing the water temperature check and confirmed LPA’s readings in multiple rooms (photos taken). Therefore, there is sufficient evidence to corroborate the allegation. Based on LPA’s observations, interviews, and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, Division 6, Chapter 8, is being cited on the attached LIC 9099D and a civil penalty was assessed. An exit interview was conducted, and a copy of this report was provided to the Administrator, Ana Giron along with the Appeals Rights.