complaint·August 17, 2023

Per staff interviews, all five (5) staff interviewed were denied the allegation. Staff interviews revealed residents had rights to have visitors. During today’s visit, LPA observed staff allowed visitors to visit residents. Thus, residents were allowed to have visitors for visits at the facility. In regard of allegation, “facility water is in disrepair,” it was alleged that facility’s tap water was cloudy, no hot water in the morning and water switched back and forth from hot to cold. LPA interviewed residents, R1 stated the facility’s tap water was cloudy and water switched from hot to cold; however, R1 stated there was hot water in the morning. Six (6) out of seven (7) residents could not corroborate the allegation. Resident interviews revealed that facility’s tap water was clear, always had hot water in the morning and the water temperature was stable. All staff interviewed denied the allegation. Staff interviews revealed water was good and clear. Staff measured and logged hot water temperatures three times daily; and hot water temperature was consistent throughout the day. LPA observed there were additional filtered water tank and ice machine available to residents to stay hydrated. Thus, facility water was not in disrepair. In regard of allegation, “residents are not able to effectively communicate with staff,” it was alleged that resident#1(R1) was unable to communicate with maintenance staff when asking questions about the water issue. Per resident interviews, R1 stated resident had a hard time communicating with staff. Six (6) out of seven (7) residents could not corroborate the allegation. Resident interviews revealed that residents were able to communicate with staff and staff were able to assist residents. Per staff interviews, all five (5) staff interviewed denied the allegation. Staff interviews revealed that facility’s maintenance job was outsourced and services were provided by an outside agency. Therefore, the maintenance staff was outside agency’s staff. Residents should address their needs to facility staff. Thus, facility staff were able to effectively communicate with staff. Based on the information obtained during the investigation, interviews with staff, residents, review of resident files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above. Although the allegations may have happened or are valid, there is not preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED . An exit interview was conducted, findings were discussed and a copy of this report was provided to Administrator, Ana, at time of visit.