complaint·August 29, 2023

The investigation revealed the following: Allegation 1: Staff took inappropriate photos of resident without consent. "It is alleged that a staff came into R1’s room and told her that they needed to take a picture of her catheter. It is also alleged that R1 was verbally forced by the staff and was threatened to be reported to the Administrator if R1 did not comply." Interviews conducted with six (6) staff members all denied the allegation and stated that they will never force any resident to do anything they do not want. S2 indicated that R1 was the one who called the staff to take a picture of her catheter’s leg bag because R1 wanted to replace or empty out her urine bag and to show S1 that R1 keeps herself clean. S3 stated that R1 refused to be assisted and cleaned even if her catheter bag was leaking all over the place. Staff stated that they do not clean or empty R1's catheter bag because R1 is self responsible and has a home health nurse who assists with her catheter. R2 stated that R1's catheter bag was leaking in the room and has reported it to the staff. Nine (9) out of ten (10) residents interviewed denied the allegation. All nine stated that none of the staff had ever forced them to take a picture nor take their pictures without their consent. LPA's review of R1's file showed that R1 was self responsible and has Home Health Nurse who assists her. Based on statements and interviews conducted with residents and staff as well as reviewed files and documentation, there was not enough supportive evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview, a copy of this report and Appeals Rights were provided to the Facility Administrator, Ana Y. Giron.