complaint·September 12, 2023

Allegation: Staff yells at resident in care. In regards to the allegation “Staff yells at resident in care”, it is alleged that staff members came into the resident’s room and yelled at her when it’s time to empty her urinary catheter bag.” Interviews conducted with 6 out of 6 staff members all denied the allegation. Staff indicated they did not yell or witnessed a staff yelled at R1. Staff also indicated they are trained in mandated reporting, resident rights and zero tolerance. Staff stated that they do not clean or empty R1's catheter bag because R1 is self-responsible and has a home health nurse who assists with her catheter. 9 out of 10 residents all denied the allegation and stated that staff never yelled at them, nor they have witnessed staff yelling at R1 or other residents. During the visit, LPA observed staff interacting with residents in appropriate manner. Therefore, there was insufficient evidence to corroborate with this allegation. Allegation: Staff spoke inappropriately to resident in care. In regards to the allegation “Staff spoke inappropriately to resident in care”, it is alleged that when R1 asked for secondary lunch option, a staff made a snide comment that was disrespectful and rude.” Interviews conducted with 6 out of 6 staff members all denied the allegation. None of the staff interviewed recall such an incident and stated that they will never deny any resident of their meal request. Staff indicated they would never speak inappropriately to residents in care. Staff also indicated they are trained in mandated reporting, resident rights and zero tolerance. 9 out of 10 residents all denied the allegation and stated that staff never spoke inappropriately to them, nor they have witnessed staff doing that to R1 or other residents. During the visit, LPA observed staff speaking appropriately to residents and did not observe anything that would raise a concern. Therefore, there was insufficient evidence to corroborate with this allegation. Based on statements and interviews conducted with staff, residents, review of resident files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. With the facility Administrator, Ana Y. Giron's consent, exit interview was held and a copy of this report was provided to the Receptionist, Patricia Hernandez who also signed this report.