complaint·September 19, 2023

(5) of (5) staff interviewed denied the allegation. Interviews with staff stated that if caregivers are busy or on an emergency call, other staff members come to help the residents right away. Staff interviewed stated that they have enough staffing, (2) caregivers plus Med Tech are on duty per shift. Assisted by S2, LPA observed and tested the intercom service located in the front office by calling the staff and staff responded to the call immediately. LPA along with S1 entered a random resident room (Room #6) unknown to the staff and called for assistance through the intercom. Staff arrived in the room in less than a minute to check. (7) out of (8) residents interviewed could not corroborate the allegation. Interviews with residents detail staff responses from intercom call buttons to be immediate and under 5 minutes. Residents indicated that caregivers come to assist them right away, depending on how busy they are, residents don't wait too long for assistance. Based on observations, statements and interviews conducted with residents and staff, there was not enough supportive evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview, a copy of this report was provided to the Facility Administrator, Ana Y. Giron.