complaint·November 9, 2023

The investigation revealed the following: Allegation: Staff are financially abusing client. It is alleged that licensee has not forwarded payments that have been received for R1 from July 2023 - September 2023. LPA reviewed R1's file and observed 30-day notice was provided to facility on 5/13/23 and R1's departure date was 6/13/23. R1 also removed all belongings from facility on 6/13/23 and LPA obtained a copy of statement with signatures from R1 and administrator confirming belongings were removed. R1 was issued a partial refund for balance of rent and withdrew Personal and Incidental Money (PNI) funds in full on 6/13/23. Based on interviews with R1 and administrator at R1's new licensed facility, the new facility was not made payee to R1's Social Security Income (SSI) until mid October 2023, no payments were received prior to 10/13/23 to the new facility. Based on interview with Administrator Ana Giron, facility did received payments for R1 for months of July - September 2023. Administrator stated that no call was made to Social Security until August when Administrator became aware that SSI Money was still being deposited into corporate account. Administrator stated that while updating records in August is when she became aware of the deposits and July/August record reviews were conducted done together giving the reason for delay in calling Social Security Office. Administrator stated she did not inform SSI right away of residents departure from facility as resident stated they would take care of the switch and that their new facility will be handling all paperwork with Social Security. Administrator stated that she will be personally visiting the Social Security Office on Wednesday November 15, 2023 to provide a refund check in for the total amount deposited into the corporate account during months of July-September 2023 and Social Security will then be in charge of forwarding those payments to the new payee. Based on interview conducted with both Administrator and S2, when a resident departs from facility it is duty of administration to ensure that SSI becomes aware of switch to avoid continued payments to the licensee. Administrator stated in this case since R1 stated they would be taking care of the change no call was made to Social Security prior to August. The delay of monies returned to R1 or SSI and of urgency to contact SSI upon R1's departure from facility corroborates this allegation. Based on LPA's observation and interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, title 22 are being cited on the attached LIC 9099D Exit interview conducted, appeal rights and a copy of this report was provided to Victor Ortiz.