complaint·September 10, 2024

The investigation revealed the following: Allegation: Staff did not ensure air conditioner was working properly. It is alleged that Resident #1's (R1) and several other residents air conditioners were not working, that it is very hot in R1's room, and that it is hotter in the dining area than it is outside. LPA toured a total of 7 resident rooms during todays inspection along with the common areas (dining, library, tv room) and all rooms had temperatures were within the required regulation, although the upstairs rooms did seem a bit warmer than downstairs, the thermostats read within the required regulation on facility temperature which is between 68-85 degrees. The rooms with the warmer temperature readings between 78-85 degrees were equipped with fans per the residents requests. Air conditioners on both floors seemed to be operable during visit and vents were giving cold/cool air. LPA toured the dining area and the thermostat within room read 82 degrees, there were fans that were operable and windows open, air conditioner was also observed to be blowing (at a low speed) cold air. Administrator confirmed that because of the recent heat wave they have the air-conditioning company do an early/additional service to ensure that all units are functioning properly and are scheduled to complete service tomorrow 9/11/24, air conditioning company visited facility on 9/9/24 to do pre-inspection for this service and stated that there is nothing broken and will be doing an early service on units 9/11/24. LPA interviewed 8 residents during todays visit and 7 out of 8 residents denied the above allegation and stated that it has not been hotter inside the facility compared to outside. Some residents stated it has been a little warmer than normal but it has not been intolerable, fans have been provided, cold water is being offered and hydration is being encouraged during these extreme heat conditions. All 8 residents interviewed also stated that they have not fallen ill do to being exposed to extreme heat conditions. LPA interviewed 4 staff and 4 out of 4 staff denied the above allegation and stated that the air conditioner has not been broken as of the past several months. Staff confirmed that there have not been any heat related illnesses and have been providing residents with accommodations such as ice cold water and fans during the most recent heat wave. Based on statements and interviews conducted with staff and residents, tour of facility and resident rooms, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview held, and a copy of this report was provided to Administrator Ana Giron.