complaint·October 15, 2024

The investigation revealed the following: Allegation: Staff are not according privacy to resident in care. It is alleged that staff are not giving the residents privacy at the facility and intentionally listen in on personal phone calls. LPA interviewed 5 staff and 5 out of 5 staff stated that they do not deny privacy to residents and have never listened to a residents phone call. 3 out of 5 staff stated that there have been times that a resident is on a phone call when they enter their room but they give them privacy and return at a later time. Interview with Administrator and Staff #1 (S1), both stated that there are landline telephones and a pay phone that is available for residents who do not have cellular phones to use, both also stated that there is no other receiver that can be used to listen in on the phone call when the phone(s) are in use. LPA interviewed 9 residents and 7 out of 9 residents denied the above allegation and stated they have never been denied privacy and have never experienced staff listening in on their personal phone calls. Based on statements and interviews conducted with staff and residents, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview held, and a copy of this report was provided.